Usability research is a method by which online user experiences are evaluated. It informs the development of a technology or design, to ensure it is as user-friendly as possible.

Research participants are recruited according to specific criteria, by specialist recruiters.

Usability research is conducted using

• one-to-one ‘usability plus©’ interviews. Face to face and about an hour long, including discussion and testing of various aspects using
  pre-defined tasks
  
• paired ‘usability plus©’ interviews. As above but with two people where it is preferable to have input from both, e.g. husband and wife, parent and child, business partners
  
• remote usability interviews. Conducted over the phone using technology enabling the researcher to view the participant’s computer screen. Great for geographically diverse audiences or when there’s a need to minimise travel costs
• group discussions
  

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